The grievance redressal policy is designed to handle any feedback, queries, complaints or grievances of any customer on the LendTree platform (www.Lendtree.com and all associated Mobile Apps) and aims to minimize the recurrence of similar issues in the future, through a structured grievance redressal framework, supported by a review mechanism. At LendTree, we sincerely believe in holding the relationship with every customer, new or old, in its full sanctity. We understand that there can be a possibility of an issue not being resolved at a lower level; therefore this policy provides a redressal mechanism for all levels of issues. We will do our best to ensure that the redressal of any feedback, query, complaints or grievance is fair and just and within the given framework of rules and regulation

Lendtree provides a three-tier grievance redressal mechanism to resolve any query or grievance a customer might have Any customer who wishes to register his feedback, query or complaint may send us their complaints by email or contact us on our customer care number as mentioned below:

• Email ID: loan@lendtree.in
• Voice Support: 844 844 8834 (Between 10:00 am and 6:00 pm, from Monday to Friday and 10:00 am to 1:00 pm, on Working Saturdays (1st and 3rd Saturdays in a month exempting national holidays)
• Complaints registered through above means are addressed in 3 days.

Grievances should be sent through the email which is registered with Lendtree. Grievances must be spelled out clearly and must be accompanied with the PAN Number and Transaction Id (if the grievances relate to the specific transaction)

Primary Level

Secondary Level
If the complaint / dispute is not redressed within a period of 1 (one) month from the date of its receipt, the customer may appeal to Customer Education and Protection Department, Reserve Bank of India.